Introduction
At Koolaser, we are committed to protecting the privacy and personal data of our customers and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your information when you engage with our products, services, and website (www.koolaser.com). By accessing our website or using our services, you agree to the practices described in this policy.
Information We Collect
We may collect and process the following types of information:
- Personal Identification Information:
- Name, email address, phone number, company details, and other business contact information when you interact with us, such as filling out contact forms, making inquiries, or requesting quotations.
- Transactional Information:
- Records of your orders, payments, and correspondence with our sales team for order fulfillment and after-sales support.
- Technical Information:
- IP address, browser type, device information, and browsing activity on our website, collected via cookies and other tracking technologies for website analytics and improvement.
How We Use Your Information
We use your data for the following purposes:
- To Provide Products and Services:
- Process your orders, respond to inquiries, provide customer support, and fulfill your business needs.
- To Improve Our Services:
- Analyze usage patterns to enhance the functionality of our website and improve customer experience.
- Marketing and Communication:
- Send you promotional materials, product updates, and newsletters, provided you have opted-in to receive them. You may unsubscribe at any time.
- Legal Compliance:
- We may use your data to comply with legal obligations or to enforce our rights in case of disputes or fraud.
Data Protection and Security
We take appropriate technical and organizational measures to secure your personal information from unauthorized access, loss, or misuse. This includes encryption and secure storage of sensitive data. We limit access to your personal data to employees, agents, or partners who need it for legitimate business purposes.
Data Sharing and Disclosure
We do not sell or share your personal data with third parties except in the following circumstances:
- Service Providers: We may share your information with trusted partners who provide essential services such as payment processing, shipping, or IT support. They are obligated to handle your data confidentially and securely.
- Legal Requirements: We may disclose your information if required by law or in response to valid legal processes, such as court orders or regulatory requests.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your user experience. Cookies help us understand how you use our site and allow us to improve its functionality. You can manage your cookie preferences through your browser settings.
Your Data Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate information.
- Request the deletion of your data in certain circumstances.
- Withdraw consent for data processing where applicable.
To exercise your rights, please contact us at info@koolaser.com. We will respond to your request in compliance with applicable data protection laws.
Changes to This Policy
Koolaser reserves the right to update this Privacy Policy as needed. Any changes will be posted on this page, and we encourage you to review it periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Heidi Liu
Koolaser
Email: info@koolaser.com
Website: www.koolaser.com